1. What cleaning services do you offer?
We provide a full suite of services for homes and offices across the Pioneer Valley region, including:
- Carpet Cleaning
- Oriental & Fine Wool Rug Cleaning
- Upholstery Cleaning
- Tile & Grout Cleaning
- Marble & Natural Stone Polishing
- Pet and Odor Removal
- Commercial & Janitorial Cleaning
2. Where do you serve?
Our service area includes Wilbraham, Longmeadow, East Longmeadow, Hampden, Springfield, Ludlow, Chicopee, West Springfield, Agawam, Monson, and Belchertown in Massachusetts.
3. What are your hours and contact information?
- Business Hours: Monday to Friday, 8:00 AM to 4:30 PM
- Phone: 413-596-5404
- Email: likenewfloors.r@gmail.com
- Address: 110 Manchonis Rd, Wilbraham, MA 01095
4. Do you offer any guarantees?
Yes! We proudly stand by our “Cleaned Right Or It’s FREE!” guarantee—meaning if you’re not satisfied, we’ll make it right at no extra charge.
5. Are there any discounts for new clients?
Absolutely—new clients can access current promotions like:
- 10% off Oriental Rug Cleaning
- 10% off Upholstery Cleaning
- $43 off Carpet Cleaning
- $57 off Tile & Grout Cleaning
- $63 off Marble Polishing
6. What should I know about Oriental Rug cleaning?
- We’re experts in Wool Safe–approved cleaning.
- Charges are value-based—not per square foot—and include pre-inspection, dusting, and photo documentation.
- We recommend fabric protection and provide a detailed guide to help you make informed decisions.
7. How do you clean upholstery fabrics?
- Upholstery fabrics have care codes: W, S, W/S, or X.
- We customize the cleaning method (e.g., hot water extraction, dry foam, solvent) based on fabric type and condition.
- Fabric protection is optional but can prolong results. Regular vacuuming and spot cleanup are still vital.
8. What cleaning methods do you use for hard surfaces?
Our techniques include:
- Deep cleaning followed by polishing
- Special treatment for tile, grout, marble, and natural stone
- Avoidance of harsh chemicals and residues
- Guidance for proper maintenance
9. Can you remove pet and other tough odors?
Yes. We specialize in all-odor removal, including pet odors, using professional-grade systems for deep odor neutralization.
10. Do you service offices and commercial spaces?
Yes—we offer janitorial and maintenance services to businesses and small offices, with flexible scheduling tailored to your needs. We’ve been servicing commercial clients for over 30 years.
11. Who performs your cleaning and are they insured?
All technicians are certified and trained in specialized cleaning, including:
- Carpet Cleaning
- Tile & Grout Cleaning
- Upholstered Furniture Cleaning
- Oriental Rug and Fine Fabric Care
- Natural Stone and Marble Polishing
Our team is fully insured and provides pre-project documentation for peace of mind.
12. How do I get started or request a quote?
You can call 413-596-5404 or email likenewfloors.r@gmail.com to request a free quote, schedule a test cleaning, or ask questions. New clients are encouraged to ask about current discounts.
13. What do your clients say about their experience with you?
Our reputation is built on satisfied clients who appreciate our attention to detail, professionalism, and guaranteed results. You can read client reviews and testimonials on platforms like Google Reviews to see real experiences from homeowners and businesses who trust us with their cleaning needs.